Official Creditor Relations Portal

Now, creditors and other interested parties have an official channel to follow the Judicial Recovery process of the Fictor Group.

Transparency, predictability, and official communication throughout all stages of the Judicial Reorganization.

Here you can easily and centrally track the progress of the case: official notices, documents, and support channels gathered in a single environment, always in compliance with court decisions and the progress of the case.

Our
commitments

Transparency

We disseminate official, clear, and up-to-date information about the process.

Availability

We provide permanent channels to clarify any questions.

Respect

We treat all creditors equally, complying with current legislation and court decisions.

Responsibility

We strictly comply with all stages of the Judicial Reorganization process.

Continuity

We work to restore business sustainability through the execution of the Judicial Reorganization Plan, always with transparency and responsibility.

Process tracking

Current status

A segunda Assembleia Geral de Credores foi suspensa. A nova assembleia será realizada em 04/12/2026.

Nova data da assembleia

04/12/2026

A segunda assembleia, prevista para 14/10/2026, foi suspensa.

Next scheduled stage

Nova Assembleia Geral de Credores em 04/12/2026.

A segunda assembleia, marcada para 14/10/2026, foi suspensa.

Case No.

4014471-36.2026.8.26.0100

3rd Bankruptcy and Corporate Reorganization Court — Central Civil Forum of São Paulo/SP

✔ Completed ● Current stage ○ Next step
✔

Application for Judicial Reorganization

✔

Approval of processing

✔

Presentation of the Judicial Reorganization Plan

✔

Convening of the General Meeting of Creditors

✔

Assembleias anteriores

●

Nova Assembleia Geral de Credores

○

Plan Approval

○

Judicial Approval

○

Plan Monitoring

Assembleia Geral de Credores — informações importantes

A nova AGC será realizada em 04/12/2026, de forma virtual. O acesso será liberado somente aos participantes cuja solicitação de habilitação tenha sido aprovada pela Administração Judicial.

1ª convocação 06/10/2026, às 14h (cancelada)
Credenciamento das 9h às 12h
2ª assembleia 14/10/2026, às 14h (suspensa)
Credenciamento das 9h às 12h
Nova assembleia 04/12/2026
Formato e plataforma Virtual, por Zoom Meetings, com acesso pela Assemblex Pillar
Prazo de habilitação Até 24 horas úteis antes da respectiva convocação
Representação por sindicato Lista de filiados e comprovação devem ser apresentadas até 10 dias antes da AGC
Suporte da plataforma WhatsApp (48) 3372-8910, de segunda a sexta-feira, das 8h às 18h

Frequently Asked Questions

Before getting in touch, please check the answers below—they cover the most common questions about the process.

What is a judicial reorganization?

It is a legal instrument provided for under Law No. 11,101/2005 that allows a company to reorganize its obligations to creditors, under the supervision of the Judiciary, while preserving its business operations and jobs. The payment terms are defined in the Judicial Reorganization Plan, which is submitted for approval by the creditors and ratification by the court.

Quando e como será realizada a Assembleia Geral de Credores?

A primeira convocação, prevista para 06/10/2026, às 14h (cancelada), foi cancelada. A segunda assembleia, marcada para 14/10/2026, às 14h (suspensa), foi suspensa. A nova assembleia será realizada em 04/12/2026, de forma virtual, por Zoom Meetings, com acesso pela plataforma Assemblex Pillar.

O cadastro e a solicitação de habilitação, acompanhados dos documentos exigidos no edital, devem ser concluídos até 24 horas úteis antes da respectiva convocação. Somente habilitações aprovadas pela Administração Judicial terão acesso à assembleia.

How do I track my credit?

The values and credit classes recognized in the proceedings are listed in the Schedule of Creditors published in the case file, available for consultation in the court system. In case of discrepancy, see the question "Can my credit be changed?".

When will I receive my payment?

Payments are subject to the terms and deadlines set forth in the Judicial Reorganization Plan, which become effective after judicial approval. Dates and stages will be disclosed in the Official Announcements section.

How will the payments be made?

The payment method for each class of creditors is described in the Judicial Reorganization Plan filed in the case records.

How do I update my information or report a bank account change?

Use the form in the Contact section, providing your full name, CPF/CNPJ, and the new information. Our team will confirm receipt and process the update.

Can my credit limit be changed?

Credits may be reviewed in the cases provided by law, such as claims, discrepancies, and objections presented in the proceedings. Relevant changes are reflected in the List of Creditors and communicated through official channels.

What happens after homologation?

With judicial approval, the Judicial Reorganization Plan takes effect and the execution phase begins, with the fulfillment of the obligations set forth. Progress will be reported in the Official Announcements section.

Who manages the process?

The proceedings are pending before the 3rd Bankruptcy and Corporate Restructuring Court of the Central Civil Forum of the Capital District of the State of São Paulo, under the supervision of the Judicial Administration appointed by the court. Certain answers and definitions depend on the Judicial Administrator or a court decision.

Do I need a lawyer?

Not necessarily. You can monitor the Judicial Reorganization and consult documents and case information through this portal, the Judicial Administrator's website, and the official publications of the case.

Bankruptcy Administrator Website — LASPRO Consultores lasproconsultores.com.br/processo/recuperacao-judicial_grupo-fictor__752

How to consult court decisions?

The case can be consulted directly in the São Paulo Court of Justice system under the number 4014471-36.2026.8.26.0100. Relevant decisions are also reported in the Official Announcements section.

How to talk to the company?

Through the form in the Contact section, the official service channel for creditors. Requests are reviewed by the responsible team and answered by email.

Glossary

Understand the main terms of the judicial reorganization process.

Judicial Reorganization

Instrument provided for in Law No. 11,101/2005 that allows a company undergoing restructuring to renegotiate its obligations with creditors, under the supervision of the Judiciary, preserving its business activity and jobs, and seeking to enable compliance with the obligations set forth in the Judicial Reorganization Plan.

Judicial Administration

Judicial administrator.

General Creditors' Meeting

Formal meeting of creditors to deliberate on matters related to the proceedings, especially the approval, modification, or rejection of the Judicial Reorganization Plan.

Judicial Recovery Plan

Document in which the company presents the means for restructuring and the proposed payment conditions to the creditors, subject to deliberation by the General Meeting of Creditors.

Approval

Judicial order confirming the plan approved by creditors, conferring legal effect upon it and initiating the execution phase.

General Statement of Creditors

Consolidated list of the company's creditors, with their respective amounts and credit classes, prepared throughout the credit verification process.

Didn't find what you were looking for?

We recommend checking the Frequently Asked Questions and Official Announcements published on this portal first. If your question persists, our team is at your disposal.

Talk to the team →

Creditor Service Center

This is the official channel for clarifying questions related to the Judicial Reorganization process, conducted by the Fictor Group's Creditor Relations team. Before contacting us, we recommend consulting the Frequently Asked Questions and Official Notices published on this portal. Our team will analyze each request and respond by email according to the nature of the demand.

Receipt→ Analysis→ Answer
Response deadline: your request will be confirmed upon receipt and our team will get back to you within 72 business hours. Customer service from Monday to Friday, 9 AM to 6 PM. Certain responses depend on statements from the Judicial Administrator or a court decision and may require additional time—in such cases, you will be informed. This portal is updated whenever there are relevant facts related to the proceeding.